We always try to guarantee the highest quality, however, you may notice short black flashes occurring between the transition of two images. You can prevent this by changing the following settings:
- If your device's content is up-to-date, go back to the viewneo player app menu by clicking the lock icon in the upper right corner which appears after clicking on the screen. (Connect a USB mouse or an USB keyboard with trackpad to your viewneo Signage Stick or use the remote control for your viewneo 4K SignageBox).
- Select "SYSTEM" and then keep "SETTINGS" clicked until a new window opens up.
- In the new window switch to "PLAYER" and change from "Picasso" to "Default" at "Play images with".
- Close the window by clicking the "OK" button at the bottom. Afterwards the viewneo player app will restart and your images will be shown without the black transition.