viewneo Player App for Android suddenly disappears

Since the last update of the viewneo Player App for Android, we received feedback from some customers reporting that the app has suddenly disappeared from their android devices.

The reason for that is that the viewneo Player App for Android is currently not fulfilling Google’s app guidelines. 

This was largely due to the our most recent feature updates that were customer-driven and deemed very important to a professional digital signage experience.

For example:

1. "Kiosk mode" disables the ability to exit a playlist once it begins. The device owner must enter a unique key code to exit the playlist. This features was designed specifically to prevent in-store customers or non-device owner from pausing, exiting, or otherwise interrupting a playlist. 

2 . The current Viewneo app completes software updates in the background once available. Avoiding onscreen notifications and the need for users to manually confirm and complete software updates has been a very important product feature.

What can you do if you have the same problem?

  • Please try to install the viewneo Player App for Android manually / without Google Play.

How does this work?

We are very sorry for your inconveniences and are busy to solve that problem as soon as possible.

If you need further advice or help or have any questions, don't hesitate to contact us at support.viewneo.com.

 

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