If the viewneo 4K SignageBox will not start correctly and you can only see the boot logo ("viewneo - easy professional signage") or the Box doesn't work at all, you will need to reset the device according to the steps below:
You will need an USB keyboard and a sharp pointed object, for example a paper clip.
- Disconnect the power cable from the device and connect your USB-Keyboard & HDMI cable to the device.
- Now you need a paper clip to press the button in the small hole at the backside of the device.
- Press and hold this button and connect the power cable to the device while holding it. After connecting the power cable keep pressing on the button for a few seconds.
- If everything worked correctly you will see the following on your screen. Now select "wipe data/factory reset".
- Next you have to select "Yes -- delete all user data" and the device will do a factory reset.
- When the process is complete, you should see this message.
- Finally, you just have to click on "Reboot system now" and the device will work again.