Reset viewneo 4K SignageBox after total breakdown

If the viewneo 4K SignageBox will not start correctly and you can only see the boot logo ("viewneo - easy professional signage") or the Box doesn't work at all, you will need to reset the device according to the steps below:

You will need an USB keyboard and a sharp pointed object, for example a paper clip.

  1. Disconnect the power cable from the device and connect your USB-Keyboard & HDMI cable to the device.
  2. Now you need a paper clip to press the button in the small hole at the backside of the device.
    screen_01.jpg
  3. Press and hold this button and connect the power cable to the device while holding it. After connecting the power cable keep pressing on the button for a few seconds.
    screen_02.jpg
    screen_03.jpg
  4. If everything worked correctly you will see the following on your screen. Now select "wipe data/factory reset".
    screen1.jpg
  5. Next you have to select "Yes -- delete all user data" and the device will do a factory reset.
    screen2.jpg
  6. When the process is complete, you should see this message.
    screen3.jpg
  7. Finally, you just have to click on "Reboot system now" and the device will work again.
    screen4.jpg
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