Reset viewneo 4K SignageBox after total breakdown

If the viewneo 4K SignageBox does not start correctly (anymore) and you can only see the boot logo ("viewneo - easy professional signage") or the Box doesn't work at all, you need to reset the device according to the steps below:

You will need an USB keyboard and a sharp pointed object, a paper clip for example.

  1. Disconnect the power cable from the device and connect your USB-Keyboard & HDMI cable to the device.
  2. Now you need a paper clip to press the button in the small hole at the backside of the device.
    screen_01.jpg
  3. Press and hold this button and connect the power cable to the device while holding it. After connecting the power cable keep holding on the button for a few seconds.
    screen_02.jpg
    screen_03.jpg
  4. If everything worked well you will see this on your screen. Now select "wipe data/factory reset".
    screen1.jpg
  5. Next you have to select "Yes -- delete all user data" and the device will do a factory reset.
    screen2.jpg
  6. When the process is done, you should see this message.
    screen3.jpg
  7. At last you just have to click on "Reboot system now" and the device will work again.
    screen4.jpg
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