Your device can have different states while running. These state are displayed inside viewneo Cloud. Below you can see a description of the different device states:
- GREEN: The device data is up to date
If the device has a green bar, it has the latest device data and it synchronized to viewneo Cloud for the defined update interval.
- YELLOW: The device data is not up to date anymore
If the device has a yellow bar, you changed something (e.g. playlist or device configuration). The expectation from the viewneo Cloud is that the devices will sync when the next defined update interval is reached. If the device does not sync, the state of the device will change to red.
- RED: The device stopped syncing to the server
If the device shows a red bar, it did not sync for the defined update interval. Additionally, you will be able to determine when was the last heartbeat of the device. However, the device is able to show content on the screen without syncing to the server.
Possible reasons: Missing internet connection of the device, server error, the viewneo Player App stops running